Category Archives: Airports
On march, 2015 I attended to the Passenger Terminal Expo (PTE2015), and one the topics involved across all the thematics tracks was the beacons. Read about this and PTE2015 here: On depersonalizing the Passenger Experience – A PTE2015 summing-up. So, I wanted to test this technology, interact with it for creating a simple iOS application with a little basic functionality, and I also tried to reuse the DCS iPad App for getting some benefit. Let’s see what is this technology, why is so simple and powerful, why it is hot, etc. I put some photograms, with its original dialogues, of the Star Wars – Episode IV, this movie has some scenes that makes me think about some similarities with this specific beacon world, or I’ve just simply found an excuse for combining both worlds, who knows?
Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.
One of my 2015′s resolutions is to deepen the contact with the aviation’s industry, specially airport’s industry. If you follow the website a bit, you may notice that I’m developing some airport systems mockups (www.aeriaa.com/tag/dashboard) so as to showing some of the concepts I wrote here. During the last two years I’m following very close some of the new developments technologies, mobile and associates in particular, and trying to build some new ideas on them applied to airports and its related processes.
A new digital revolution is coming to the airport industry:
- All the “eFlow” management devices as eGates, eAutomaticBorderControls, eCheckin, eEverything, self-service for all.
- PaxEx flow detection for retailing and airline/airport passenger’s monitoring, with beacons, wifi, thermal images, etc.
- Concentration in the Airport Core System’s industry driven by SITA, Amadeus Airport IT, LockheedMartin, Ultra AS, AirIT, etc.
- Airlines developing new “Proof of Concept” solutions with wearables (Virgin Atlantic, Vueling) , virtual agents (Iberia), mobile, publishing API (British Airways), etc.
- BigData processing large amount of data. www.aeriaa.com/airtalk-jerome-perez-air-cube-ceo/
- GDS open its APIs (as Sabre) for 3rd party developers developer.sabre.com/resources/demo_gallery. IATA’s NDC. www.iata.org/ndc
- Social networks as new Customer Channel, KLM is a good example.
- A-CDM, SESAR and NextGen airport related projects, cooperation between all the stakeholders of the industry. Airtalk about beyond A-CDM
- Exchange models standardization, AIXM, WXXM, FIDX, ACRIS etc. www.aeriaa.com/on-the-new-airports-digital-level-acris/
- New great airport developments that should be benefited from the ICT solutions. www.aeriaa.com/on-the-new-aeropuerto-internacional-ciudad-de-mexico-aicm/
- IATA Baggage Monitoring Resolution “Reso 753″.
So, exciting times in this industry with a lot of challenges coming. So, this year a is good attending to Passenger Terminal Expo in Paris (PTE2015) should be a good thermometer of how all this changes are being applied and faced.
My interest in Passenger Terminal Expo is summarized in the 40 conferences I want to attend. All the conference’s track has a lot interesting topics, these are the relevant I want to cover for you:
- The use of beacons.
- The new trends in Airport Design.
- The airport ownership and investments trends.
- The PaxEx through the eFlow devices (eGates, Automated Border Controls, e…).
- ICT applied to Retail.
- New operations models, A-CDM, trajectory models, situational awareness.
- Retail segmentation.
- Airport projects in US, Middle East, Asia and North/South America.
At the exhibition area, more than 160 booths to visit. Three days full of interest and for capturing the essence of the opportunities that everyone should be benefited. I hope I can bring you interesting contents after the PTE2015.
If you are an exhibitor or a speaker and wanted to have a brief meeting, I would be delighted to learn from your value propositions. Contact me at firstname.lastname@example.org or send me a DM to my twitter account @aeriaablog
See you in Paris!
Absolutely inspired by the official’s video project of the new AICM, I remembered the project’s magnitudes of Adolfo Suarez-Madrid Barajas Terminal 4 and Terminal 4S building (opened in 2006) this is one of the projects that if you are lucky to be part of, as I was in MAD airport. You’ll be absolutely sure that your little humble contribution will be one of the highest milestone of your career. This is the opportunity for creating new ways of air transportation rules supported with new technologies and passenger-centered experience focus.
Foster + Partners, FR-EE (Fernando Romero Enterprise) and NACO (Netherlands Airport Consultants) has won the international competition to design Mexico City’s new international airport. It will have 555.000 square metres, it will be one of the world’s largest airports, starting with a single terminal, X-shaped as Mexico central letter, and 4 runways, prepared to have up to 6 runways. The opening is scheduled for 2018, when it will have capacity for 30 millions of passengers.
Will it be new technologies supporting and disrupting the previous state-of-the-art techs?
Related to IT issues, the architect says that all the services and pipeline will be under the terminal floor. The design and deployment of a wide IP network with this terminal shape is really a challenging project, the datacenters and systems that will operate and support all the airport processes should be aligned with the new design and a new way of airport’s operations. It should have three key objectives:
- Satisfy the Passenger Experience, when will we have the good feeling of the airport experience? I’m not talking about shopping, I’m talking about the experience of fly and travel, no matter business or tourism, it is a paradox that one of the great enablers of the XX and XXI economic booster, aviation, it came one of the pains and stressful experience of any trip.
- Set the roots of a real open data information for delivering inside and outside services that could be benefit all the society. There is always good words about the “social compromise” with the airport’s surroundings, the urban development, etc. Let’s include the new digital and disruptive society’s layer, which are changing the way we are structuring, give the opportunity of integrate information with open APIs. The society will find new ways of interaction with the airport and the airport itself should be benefit of it.
- The airport as a Hub-Spoke data enabling the its main stakeholders operations (airlines, retail, public transportation, ATC, AOC, etc) and outside stakeholders as other networks airports, ATM/NMOC, Meteo, etc., etc. Projects as SESAR, NextGen, new XML languages as FIXM, AIXM, Digital NOTAMs, A-CDM, e-Everything, IATA’s PaxEx works, etc. should have an eye in this new airport as an inspiration and test some of their concepts, products and services in their long life they are facing.
This is the promotional video about the project. I hope you like it and make you thought about the future of air transportation.
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In this article we are going to show you the first real combination of three airport systems, the AODB, the BHS and the Departure Control System (DCS). We built the first AODB and BHS functionalities in these articles AODB part I and BHS part I. First we’ll sum up the main functionalities of the AODB and BHS, then we’ll show the a few new functionalities on them for the DCS integration and finally we’ll show the DCS mockup developed for iOS platform in order to test new technologies and how they combine with the other we are using in these article’s series.
In the previous article we started to develop the basic airport’s systems four our Airport Dashboard’s Project, the AODB mock-up, in this article we are going to build another airport’s system mock-up that has a relationship with the AODB, the Baggage Handling System (BHS), not the physical system but the Sort Allocation Computer (SAC). Please see this article for a introduction of the AODB & BHS relationship. To sum up, the BHS has the following main features.
- Transport, classify and deliver each baggage to its destination carrousel (departure and arrival flights).
- Process the baggages in the integrated security subsystem. As X-Ray machines that look for hazardous substances, material, drugs, explosives, etc.
- Store the baggages for early check-in flights.
What data do we want from BHS to our Dashboard?
- General process status and metrics. Bags per hour, first bag delivery time, luggage events per flight, bad reading tag ratio, system status, percentage of manual sorting in comparison to automatic sorting, percentage of bags that are wrongly sorted by the system (sent to a wrong carrousel), average time and standard deviation regarding the time to be sorted by the BHS, etc. Thanks Pablo Roux for some KPI’s suggestions.
What data does the BHS (SAC) need from the AODB?
- The flights scheduled for a time period (day, week, etc.). Where are they planned to be parked.
- Any flight’s relevant updating in real time, any new estimated time of arrival or departure (ETA, ETD), cancellation, stand reassignment, etc.
Are there other systems closely related to BHS?
- Yes, the Airlines Departure Control Systems from the BHS will be notified about the baggage checked, through SITA. (see the article mentioned before)
Airports Council International had launched an initiative branded PassengersPlus. www.aci.aero/Paxplus
“PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first.”
Airport Passenger’s centric, new revenues paths, more cooperation between the main airport’s stakeholders (airlines, airport, ground handling, ATC…) in order to improve the punctuality and service, external 3rd party apps, new huge and modern terminals, “intermodality”, smart cities & smart airports, green airports, etc, etc. All these concepts are overflying around our minds, some of them are becoming reality, other requires innovation and willingness to invest time and money. A few weeks ago in the presentation of my book, State of-the-Art of IT technologies applied to Airports (click here see the post about it and download it), the former Madrid-Barajas Airport (MAD), Miguel Angel Oleaga, share with us three simple and deep thoughts:
“Let’s share information! If we have data from all of our partners, we can manage the airport business processes having common information for everyone and for each one.”
“The information at your fingertips. Why do not explote it from our business intelligence view? Why do not achieve a customers’ total knowledge environment? Let’s get all their potential!”
“At Airports, I believe that we are ready for offering individualized services, but, is it not some that already the technologies offer in other life’s ambiences?”
To sum up, these three quotes are referred to: Information sharing, business intelligence and situational awareness and personalization.
This post is the first of initiatives in the fields of airport data modeling, APIs, etc. This is dedicated to ACRIS introduction, but I would like to deepen into some other related thoughts about the new Digital Level.
The past 6th of june, at the Aeronautics and Space College (EIAE) of the Universidad Politécnica de Madrid. UPM (Spain), my book titled, “State of-the-Art of IT technologies applied to Airports”, published by Isdefe, were presented (spanish language link) by:
- Miguel Ángel Gómez Tierno. Director of the EIAE. UPM.
- Miguel Ángel Oleaga Zufiria, the former Madrid-Barajas Airport (from 2001 to march 2013).
- José Manuel Hesse Martín. Isdefe’s COO.
- Francisco Quereda Rubio. Isdefe’s CEO.
- Ángel Cepedano Beteta. Isdefe’s Transport and ICT Directorate Manager.
First of all, the book is published only in spanish. This is the portrait, representing the new Alicante airport’s terminal (ALC):
The book collects the experience, mine and of my Isdefe’s colleagues, in the application of integration technologies at airports. The main topcis are: SOA / ESB, information model, Integration project approach, airport procedures, competence centers, dashboards and the introduction of new technologies in the field of BPM and CEP. It is also intended for the Airport’s Managerial Staff for reducing the gap with the IT staff about the possibilities of the technology for delivering new services, reducing costs and for generating more revenues.
You can download a free PDF copy, but please continue reading.
At Aeriaa, Innovagency is not a newbie, they represent one of the first posts about the beauty of their ANA Aeroportos de Portugal and Madeira Airports smartphone/tablet app and its use for tracking a flight (see both posts here, beauty and use). As an aviation and technology related blog, the airports’ apps gather both worlds, it is unquestionable the tremendous potential of a mobile application as a “partner” of any passenger at any airport. I think it will one of the most successful combinations of technology to the serve of the people and the transportation business. It allows to put every passenger in contact with the business and services owners, providers ant whole process of travel experience, form its conception to to the destination and beyond, or perhaps aren’t there further duties to do after reaching the destination? Or aren’t there a satisfaction sense after the trip to be analysed or exploited?. A College’s teacher of mine, Javier Recuenco (you can know more about him at his LinkedIn profile and in about.me) is evangelizing the concept behind this, Personalization, for me this is the ones of the better platforms for applying “Personotechnics”, we wear devices, we see and being seen with them more than ever in the history.
Coming back to the AirTalk, I’m glad to introduce Pedro Lobo, Co-founder and Head of International Business Development and Communication at Innovagency. I wanted to ask him about the design process of this app in a special environment as the airports are. I also asked him about some technologies aspects and project’s topics as testings phase.
I hope you like it.
Welcome to a new AirTalk, this is with Perry Rees (LinkedIn profile), he has a huge airline and aviation IT projects related experience. He had worked at British Caledonian, British Airways, EDS, SITA, Logica and now he is a freelancer, his services within the IT and Aviation Sector are focused to Airports, Airlines, Ground Handling Agents, Aviation Regulatory Authorities and IT companies providing services to such organisations.
In this interview you will find comments about Airport’s Privatization, the importance of the Middle-East’s Hub, Perry’s experience at airlines and airports environments and about Spain, its airports and a beneficent cause in the Santiago’s Way.
I have the pleasure to premiere a new section at Aeriaa, AirTalks. These are interviews with people that I think they can contribute with interesting issues, thoughts and opinions. I have to say that these interviews don’t have any personal commercial benefit or have nothing to do with my professional daily work. There are only a reflection of my passion about aviation, airports and technology, as Aeriaa represents. So, lets me introduce the first AirTalk.
Jürgen Weder is the Neuropie’s CEO. Neuropie is a 10 years old swiss based consultancy firm. Zeus is their star product for providing operational business intelligence to airports. Their key projects are the Moscow Sheremetyevo International Airport Management Center (Sheremetyevo had recently awarded by ACI as the Best European Airport in 2012), Zurich Airport Zeus implementation and AMC for South African Airports (ACSA). You also can follow the Jürgen’s blog, Airport Operation.
I would like to thank Mr.Weder for his kindly disposition for this interview. In this interview we talk about Airport Management Centers, Airport Collaborative Decision Model (A-CDM), innovation and trends. I hope you will find it interesting.
Some days ago, a friend of mine, Ram, put me on the track of Splunk, I’ve never noticed it, so I downloaded it and at the first glance I knew it was perfect for the Logger component of the Dashboard’s architecture, let’s remember it (if you are new to this blog see the previous posts):
So, I put to test a little with it. Let see all after the jump.
In the previous post about the beautiful ANA mobile App, I just simply shown some screen captures. This week, I downloaded the Aeroportos de Portugal iPhone App in order to focus in the flight tracking characteristics. This is my analysis.
Before processing thousands of events, scenarios, etc. for feeding the Dashboard, I would like to show the a dimension that put in context almost every event. The time dimension. Delays are the “Oh, no, a delay again, what was the captain reason this time?” The late arrival of the plane, air regulation over the airport…I heard once that the guilty factor was the “shamefulness of being part of an airline because the ramp handling staff were late….some other details were given by the captain and it was a gesture of honesty”. We, the passengers only concern about only time milestone, the scheduled departure time of our flight, and pray for not have a big delay, but there are always 10, 15 minutes of courtesy. In this post, you will see dozens of time milestones, that impact over all the punctuality process of the flight operation and consequently will be marked in the Dashboard we are defining in this blog (this is the part V of this series).
It’s time to talk about the airport’s events, one of the more complex situation in the airport’s management is to monitorize the thousand of events that are fired every day and manage them in order to take decisions. Events as flights delays, long check-in lines, the time milestones of a fligh operation (I will talk about some of them soon), aircraft maintenance, refuelling, weather conditions, security and safety incidents, baggage processing phases, air navigation events, terminal comfort (illumination, heating…), etc, etc. If there is a place where the “butterfly effect” take place this is an airport. A simple event can raise delays not only in the airport, but it will cause delays in other networked airports. It’s familiar to you the Captain’s apologize. “We are sorry for the departure’s delay, it is caused due a ‘late’ arrival of the previous flight…”