Tag Archives: Customer experience

On depersonalizing the Passenger Experience

Passenger Terminal Expo (PTE) 2015 took place on 10-12 March in Paris, this year I had the privilege of attending to PTE. One of the topic conference’s mainstream was Customer Service & Passenger Experience. The several visions and approaches I’ve seen, from the airport industry, will guide the following post’s content.

Put the passengers first. ACI World


Airports Council International had launched an initiative branded PassengersPlus. www.aci.aero/Paxplus

“PassengersPlus is a worldwide airport community that celebrates the very best examples of airports putting passengers first.”